Workforce Management Oversimplified

Welcome to Workforce Management Oversimplified!

This is the perfect course for anyone with financial responsibility for budgets, staffing, volume or workload.

By the end of this course, you will discover that you are practicing Workforce Management in some ways, possibly without a system or process. We hope that you will walk away with a better understanding of Workforce Management as a practice, and will seek ways to introduce WFM in your business.

On 9/20/17 at 2:00 PM, we will host a Q&A session on this course! Please RSVP here: https://www.theworkforcepro.com/events

Subscribe to all Oversimplified Courses here:https://theworkforcepro.teachable.com/

Your Instructor

Ty, Scott and Tom

The Workforce Pro team, with a combined 50 years in Customer Service Operations collaborated to create this course.

Course Curriculum

Welcome to Workforce Management Oversimplified!

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Planning Phase

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Analysis Phase

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Test Your Knowledge

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Start
Test Your Knowledge!

Frequently Asked Questions

When does the course start and finish?

The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.

How long do I have access to the course?

How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.

What if I am unhappy with the course?

We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Workforce Management Oversimplified