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Workforce Management Oversimplified
Welcome to Workforce Management Oversimplified!
Welcome (0:54)
What is Workforce Management? (1:23)
Applying Concepts (Real Life Scenario) (1:20)
Planning Phase
Forecasting Concepts (3:46)
Forecasting Workload (1:52)
Capacity Planning (Estimating Headcount) (1:49)
Capacity Planning Part 2 (Shrinkage) (2:17)
Scheduling Concepts (0:55)
Analysis Phase
Tracking (2:15)
Reporting & Analysis (2:07)
Summary (0:23)
Test Your Knowledge
Test Your Knowledge!
Summary
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